How This FAQ Works for You
We put this page together based on the real questions that come through our support channels every week. Whether you're trying to figure out why a Nagad transfer is pending, how to recover account access on a new phone, or what happens after you submit a withdrawal request — the answers here reflect how our platform actually works. Each section below covers
one topic area. If your question isn't here, our live support team handles account-specific queries directly. For deposits, the process is the same across bKash, Nagad, and Rocket: open your wallet app, send to the number shown in your account deposit screen, confirm with your PIN, and the balance updates once the transfer clears on our end. Withdrawals follow a verification step
before funds move — we check that the wallet number matches your registered account details. Players in Dhaka and elsewhere in Bangladesh can reach support through the chat widget available on every page.
- bKash Deposits
- Nagad Transfers
- Rocket Payments
- Account Verification